Why Your Small Business Needs a Quality Business Phone System
In today’s world of fast solutions and smart, independent technology, having a sound business phone system for your small business may not seem like a top priority, but they’re crucial to the overall function of your business. For that reason, you need to do your research and find the phone system that works best for your small business and your budget. Not only will the proper phone system allow your business to field calls and communicate with customers, but it will also enhance your internal communication and allow you to operate more efficiently.
So, how do you know what type of phone system is right for your business, and how do you determine which company is best suited for your business’s needs? Here, our licensed technicians at Lighthouse Technology Solutions will discuss why you need a phone system for your small business and different options that might work best for you.
Why Do You Need a Phone System?
No matter how advanced technology gets and how much of your business is primarily conducted online, you will always have customers who prefer to have a phone conversation opposed to speaking over the computer. Additionally, phone systems are not just for external communications anymore. With the right technology from a reputable technician, communications amongst your team members, especially if you’re now working remotely, as many companies are doing now due to the global situation.
What Do They Offer?
Several benefits come with investing in a phone system for your business. These benefits will vary depending on your business type, your business functions, the number of employees you have, and more. Some of these benefits include:
Better Customer Service
Your customer service is critical when it comes to repeat customers. One of the main reasons for investing in a business phone system is that it helps increase your customers' service standards. The platforms help provide a greater consumer-based advantage, and the system allows for calls to be taken from the user's location, equaling enhanced customer care.
Customer service means being available and getting the questions and issues resolved more quickly, and a business phone line helps reduce the amount of que time and routing needed resulting in faster resolutions.
A business-based phone system also makes communication easier. It offers the tools to help create a more streamlined communication method that can let employees connect more easily to one another without needing additional equipment.
At the same time, it can also decrease pressure on your staff because all the routing to different departments is made more streamlined. And you can also implement the use of AI for answering calls and getting the correct information, saving time and money for your company.
Secure lines and servers
Having one primary business phone system also offers more security due to specialized software that can help keep data encrypted. The system can also grow with the company's needs and adapt to changing technological advancements.
Just because you don't operate a nationally known business doesn't mean you should settle for anything less than the best. With the right phone system, you can rest assured, knowing you're taken care of and have the security technology you need to operate.
The last benefit worth mentioning is that a business phone system can also help reduce costs in several different areas, including:
● Loss of leads from missed communication
● International calling is more affordable
● Using automated answering systems
Which Phone System is Right For You?
There are several phone systems on the market, all of which offer high-end products and services. But how do you know which system is right for you? At Lighthouse Technology Solutions, we’ll schedule a meeting with you to discover what your current setup is and how it correlates to the size of your business, the amount of business you do, and how you expect your business to change going forward.
We can install virtually any type of phone system but primarily focus on installing four types of phone systems. These systems are as follows:
● VoIP Phone System
When you invest in a VoIP phone system, you’re getting a modern solution that will save you money and operate at the highest functionality for you. VoIP phone systems are easy to install, no longer need to be hardwired into your building, and are easy to adjust if things need to be moved around or taken remotely. With these phone systems, you and your employees have virtual phone numbers that can be accessed anywhere and can be set up for texting, call reporting, conference calls, and more.
● PBX Phone System
Private Branch Exchange phone systems are one of the most popular and long-standing phone systems available. They’ve been around for years and have stood the test of time and adjusted to suit the current needs and demands of technology. PBX phone systems can be used for a variety of purposes, such as for faxes and conference calls.
Additionally, this system doesn’t need to be hardwired and has several other benefits, such as multiple extensions, waiting cues, voice menus for customers, and music for those on hold. One thing to note: If you have an old premise-based PBX phone system and are now working from home, you may want to update your system so that you have more mobility and added convenience.
● Cloud-Based Phone System
Cloud-based phone systems are arguably the most popular phone system used in today’s world. Cloud-based phone systems as a whole are typically much less expensive than other systems. Additionally, all of the data is stored in a secure server that’s easy to use and can be accessed virtually everywhere. Another major benefit of cloud-based phone systems is that the individual phone lines can be forwarded to cell phones, which makes your employees more accessible.
● Multi-Line Phone System
Multi-line phone systems are one of the most simplistic and common phone systems on the market. When you have a small business, it’s a smart idea in some cases to invest in a multi-line phone system that only has enough lines for the number of employees you have. There’s no point in paying for more lines than you need, and you can always add more based on your growth.
To learn more about these systems and why you should invest in one for your small business, contact us today.
Contact Lighthouse Technology Solutions Today
If you’re looking for phone system solutions for your small business, contact Lighthouse Technology Solutions today. Since we opened for business, we’ve been helping businesses across the country cut costs and get a better operating system. To learn more or request a free quote, give us a call at 612-345-9177 or message us on our contact page today.