The Difference Between VoIP and PBX Phone Systems

The Difference Between VoIP and PBX Phone Systems

At Lighthouse Technology Solutions, our consultants offer their expertise on a wide variety of technology solutions for businesses. In addition to business internet, WiFi, and cybersecurity, we offer several business phone systems.

There are countless phone systems on the market that fall within two primary options: PBX phone systems VoIP phone systems. Both of these phone services come with their own unique capabilities and are better suited for some businesses more than others.

Here, our technology professionals at Lighthouse Technology Solutions explain the difference between these two products, so you can decide which is best for your business.

What Are PBX Phone Systems?

Private branch exchange (PBX) phone systems have been around for several years and have made the transition to more streamlined technology functionality. In today’s world, technology has increasingly become wireless and requires less hardware and installation, and the same holds true for PBX phone systems.

In the past, PBX phone systems required complex wiring systems and phones that could only be used with that system and not converted to work with other systems. However, as new technology has taken hold of the industry, this no longer holds true.

PBX offers advanced features, including:

●        Real-time and historical analytics and employee data to improve the customer experience and refine workflow

●        First call resolution rates are increased, offering more self-service options for customers

●        Enhanced admin and management options

The PBX system also provides significant savings when compared to traditional PSTN systems. This is due to the reduction in long-distance and free unlimited calling in the United States and Canada.

Because the system is maintained offsite by a third-party provider, this means no expensive on-site equipment is needed and no in-house IT team.

Additionally, the system works with hybrid, in-office, and fully remote environments, providing an unmatched mobility level, especially for geographically diverse teams.

Custom PBX Systems

At Lighthouse Technology Solutions, we can install PBX phone systems that are compatible with several types of phones. Additionally, we can configure your system so that it reaches its maximum efficiency in your building and setup.

We will design your PBX system so that it has all of the features you need to operate and stay within your budget. With new technology and our experienced technicians, we can ensure you have phone lines for all of the physical phones in your office, as well as virtual phone lines if you don't need physical lines.

Additional features for PBX phone systems we can include that will better your business efficiency are:

●        Conference call lines

●        Extension dialing

●        Holding rooms

●        Music for holding rooms

●        And more

What Are VoIP Phone Systems?

VoIP phone systems are one of the most cost-effective and popular phone systems for businesses everywhere, especially small businesses.

Similar to other phone systems, VoIP phone systems no longer need to be hardwired, which gives you more flexibility. You can move buildings, switch phone systems, and more with ease.

The virtual properties of these phone systems allow more flexibility for your business.

The system is more secure and uses standardized encryption protocols making it more challenging to access than a traditional telephone system. And its efficiency allows data communications and voice to run over a single network, reducing infrastructure costs.

When this is combined with its inexpensive hardware, this means less maintenance and fewer devices to support, control, and track.

VoIP also saves your customers money because the number is not directly associated with a physical landline but appears that way. This means people from other countries can call you at local rates instead of international prices, and the cost of voice calls is also lower, which can be substantial if you have a large number of employees making calls.

Custom VoIP Systems

At Lighthouse Technology Solutions, we can design a full VoIP phone system for your business, customized to your exact needs. VoIP phone systems are hosted using the internet, which means you can access all of the data stored on your phone line from anywhere.

Additional benefits of these phone systems include:

●        Easy compatibility with other software

●        Can host several devices

●        Numbers can be virtual or hardwired in

●        Easy to install and setup

●        And more

To learn more about why VoIP phone systems are a great choice for your small business and what sets them apart from PBX phone systems, contact Lighthouse Technology Solutions today. 

Why Do You Need a Specific Business Phone System?

As a business owner, you know how important internal and external communication is to the efficiency of your business. While you can go out and buy the most expensive phone system on the market and think it’ll work wonders, that very well might not be the case.

Just because the system you invest in is expensive and is claimed to be state-of-the-art doesn’t mean it is right for you.

For that reason and several more, you should consult with an experienced professional to determine which phone system would work best for you and which system best matches your budget.

Why Choose Lighthouse Technology Solutions?

Our team at Lighthouse isn’t just focused on providing you with high-tech systems that come at a high cost, especially if you don’t need complicated systems. When you come to our team, we will hold a discovery meeting with you to learn what you have and what you are looking for.

From there, we will create a thorough quote for you that lays out your current technology next to that of the system we could design for you. This quote will break down every cost you have accumulated, every cost you could accumulate, how much you use these systems, and how many features of these systems you use.

We’ll design a system that is made with your best interests in mind!

In addition to this, we also offer telecom consulting services and would be more than happy to help you analyze various phone and technology systems, so you have a better understanding.

Get Started With a New Business Phone System Today

At Lighthouse Technology Solutions, we are America’s leaders in business technology solutions. Our technicians are trained and certified to install a variety of business and phone internet systems, as well as cybersecurity, data storage, and more.

To learn more about our services or to request a free quote, give us a call at 612-345-9177 or message us on our contact page.

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